1. Please make sure the version of the photo frame is the latest version
Please click Frame Settings>About>Version (check for updates).
2.Please check whether the WiFi interface of the frame shows the “connected” status, as shown in the figure below.
3. Please check whether the event appears on the Outlook APP, ecalendar APP and photo frame, and which part does not appear the event.
4. Please check if the Outlook Calendar APP is bound to multiple Outlook Mail accounts. Please make sure that the events you want to sync are under the synced Outlook Mail account.
5. Please remove the Outlook account binding in the eCalendar APP.
Please click eCalendar APP>Click Account>Select “Sync”>Calendar name with “Your Outloo Account” appears>Swipe from right to left and click “Remove” button.
6. Re-sync with Outlook Calendar
Please click eCalendar APP>Click Account>Select “Sync”>Click “Sync New Calendar”>Select “Outlook ”>One-way or Two-way Sync>Authorize Account. And wait for the synchronization to be successful.
