At Akimart, we pride ourselves on delivering exceptional customer service alongside our high-quality electronics products. Whether you have a question about our smart digital calendar, need help setting up your digital photo frame, or want to check the status of your order, our support team is here to help. This guide covers all the ways you can reach us and get the answers you need quickly.
After-Sales Service Hotline
For direct, one-on-one assistance with your product or order, our after-sales service hotline is the fastest way to get help. Our professional support team is ready to resolve your issues quickly and efficiently.
☎️ 855-608-8093
Use this contact info for one-on-one help from our professional after-sales team.
Help Center & FAQs
Before reaching out, you may find the answer to your question in our comprehensive Help Center. We’ve put together detailed guides and answers for the most common questions about our products.
Help Center Categories:
- Digital Calendar QA — Troubleshooting for sync issues, setup guides, and feature explanations
- Digital Frame QA — Wi-Fi connection help, photo/video format support, and app setup
- Warranty — Full details on coverage, what’s included, and how to make a claim
- Support — General product support and technical assistance
- Track My Order — Shipping information and order status updates
Visit our Help Center for the complete list of FAQs and guides.
Product Support by Category
Digital Photo Frames
Our frameo wifi digital photo frame lineup includes models in 10.1″, 15.6″, and 21.5″ sizes with 32GB or 64GB storage options. Common questions about Wi-Fi setup, photo formats, and the FRAMEO app are all covered in our Digital Frame QA section. We also offer SSA WiFi Frame models and special editions like the Edge-Light and battery-powered frames.
Smart Digital Calendars
If you’re setting up your digital calendar and need help with Google Calendar or Outlook sync, chore chart setup, or LED reminder light configuration, our Digital Calendar QA has step-by-step instructions. Available in 10.1″, 15.6″, and 21.5″ sizes with optional LED reminder lights, these family planners are designed to keep your household organized.
Order & Shipping Support
We process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). If your order status hasn’t updated, please note that delivery carriers sometimes experience delays in status synchronization. If your tracking hasn’t updated beyond 48 hours, contact us with your order number and we’ll look into it right away.
Amazon Orders
If you ordered from Amazon, please contact Amazon directly for tracking information since those orders are fulfilled by Amazon.
Website Orders
Tracking info for website orders becomes available within 2-5 business days. Contact support if you need it urgently.
Warranty Information
Every Akimart product comes with a 1-year manufacturer warranty automatically activated from the purchase date. For added peace of mind, register your product on our website and the warranty extends to 24 months at no extra cost.
What the Warranty Covers:
- 1-year manufacturer warranty (automatic)
- 24-month extended warranty (with free registration)
- Free replacement for manufacturer defects
- Same or comparable product replacement
Please note that the warranty does not cover lost or stolen products, damage from misuse or outside sources, third-party repairs, or purchases from unauthorized resellers.
Video Tutorials
For visual learners, we offer video tutorials on our website that walk you through setup and features step by step. Whether you’re unboxing your first digital photo frame or exploring advanced calendar features, our video guides make it easy to follow along.
Secure Shopping Guarantee
Shop with confidence knowing your payment information is always secure. We use SSL encryption and WooCommerce’s PCI-compliant payment processing tools, and we never store your full card details on our servers.
We’re Here to Help
Whether you have a question about a product, need help with an order, or want to share feedback, the Akimart team is ready to assist you. Call our after-sales hotline at 855-608-8093 or explore our Help Center for instant answers.
