Shopping for electronics online should feel safe and worry-free. At akimart, we stand behind every digital photo frame, smart calendar, and gadget we sell. This guide explains everything you need to know about our return policy — from eligibility rules to step-by-step instructions — so you can shop with total confidence.
Overview: Our 30-Day Return Promise
Akimart offers a 30-day return window for all products purchased directly through our website. If you receive your order and change your mind, or if the product does not meet your expectations for any reason, you can request a return within 30 days of delivery. The item must be unused, in its original condition, and in the original packaging to qualify.
This policy covers every product in our catalog — from the compact 10.1-inch frameo wifi digital photo frame to the large 21.5-inch smart digital calendar. Whether you bought it as a gift that did not quite land, or you simply decided a different size works better for your space, we are here to help.
What Qualifies for a Return?
Not every situation fits the standard return mold. Here is a clear breakdown of what is eligible and what is not:
Eligible for Return
- Unused products in original packaging, returned within 30 days of delivery
- Products that arrive damaged or defective (we cover return shipping)
- Wrong items shipped due to an error on our end
- Accessories included with the original product, as long as they are returned together
Not Eligible for Return
- Items returned after the 30-day window
- Products that show signs of use, scratches, or damage caused by the customer
- Items without original packaging or missing accessories
- Custom or personalized orders
- Gift cards and downloadable software
How to Return Your Akimart Product
Starting a return is straightforward. Follow these steps and our customer support team will guide you through the rest:
Contact Customer Support
Reach out to our support team through the help center on our website. Have your order number ready and let us know the reason for the return. We will get back to you within one business day.
Get Your Return Authorization
Once your return is approved, we will send you a return authorization number and the return shipping address. Please do not ship anything back before receiving this confirmation.
Prepare and Pack Your Item
Reset the device to factory settings to remove any personal data or photos. Pack the product in its original box with all accessories, cables, and manuals. Write the return authorization number clearly on the outside of the package.
Ship It Back
Drop off the package at your chosen shipping carrier. For defective or damaged items, we will provide a prepaid shipping label. For change-of-mind returns, the customer is responsible for return shipping costs.
Receive Your Refund
Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Return vs. Warranty: Understanding the Difference
It is easy to confuse returns with warranty claims, but they serve different purposes. A return is for when you want to send a product back for a refund — typically because you changed your mind or the product is not the right fit. Returns must be initiated within 30 days of delivery.
A warranty, on the other hand, covers manufacturing defects that appear after you start using the product. Every akimart product comes with a 1-year manufacturer warranty. If you register your product after purchase, the warranty extends to 24 months — giving you even more peace of mind. The warranty covers defects in materials and workmanship but does not cover accidental damage, misuse, or normal wear and tear.
Pro Tip: Register for Extended Warranty
Did you know that registering your Akimart product doubles your warranty coverage from 12 months to 24 months? It only takes a minute and costs nothing extra. Check the product manual for registration instructions.
Wholesale and Bulk Order Returns
If you are a retailer or wholesaler purchasing in bulk, our return policy works a little differently. Wholesale orders are eligible for returns within 30 days of delivery, provided the items are unused and in their original packaging. For overstock returns — items that simply did not sell as expected — a 15% restocking fee applies.
Defective or damaged wholesale items are handled on a case-by-case basis, and we work closely with our business customers to resolve issues quickly. Our goal is to make sure your shelves are stocked with products your customers love, and that any issues are resolved without eating into your margins.
Before You Return: Quick Checklist
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I am within 30 days of receiving my order -
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The product is unused and in original condition -
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Original packaging and all accessories are included -
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I have reset the device and removed personal data -
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I have contacted support and received a return authorization number
Frequently Asked Questions
Still Have Questions?
Our customer support team is ready to help. Visit the help center on our website for more information, or reach out directly through our contact page. We respond to most inquiries within one business day.
